Shipping Policy

Countries to which NAVY arrives and delivery time according to destination area

Spain, Portugal (mainland), France, Germany, Italy, Belgium, Holland, Luxembourg, Austria, Poland, Czech Republic, Denmark, Hungary and Switzerland.

From 3 to 7 working days: Spain, Portugal (mainland), France, Germany, Italy, Belgium, Holland and Luxembourg.

From 5 to 10 working days: Canary Islands, Balearic Islands, Ceuta, Melilla, Austria, Poland, Czech Republic, Denmark, Hungary and Switzerland.

Shipment processing

Orders are processed within a maximum of 72 working hours after purchase. This means preparing the contents of the package for delivery to the transport company. Orders take 3-10 working days to arrive, depending on the destination. Orders are sent by Correos Express, which will notify you before delivery. If delivery cannot be made for reasons beyond the control of Correos Express, the order will be returned to NAVY, where it will be available for you to request a new shipment, in which case you will have to pay the shipping costs again by the means you request.

Delivery address

Deliveries arrive at the customer’s address, but if the customer is not at home when the package arrives, they can modify the delivery and have it delivered to a Correos collection point by tracking it.

We also give you the option to put a different delivery address than the billing address and the option to write a note for the order, which is perfect for presents.

If you wish to change the delivery address once the order has been placed, it is essential that you notify us as soon as possible. Once the package has been dispatched, it will not be possible to make any change of address.

Orders will be sent to their destination via a transport or delivery company, for which we will require all the necessary information to ensure that the shipment reaches its destination, (name of the addressee, full address, post code…).

Special Cases

It is important to note that in some cases the order may be stopped at customs and such shipment will be subject to the additional payment of the import SAD and the payment of the corresponding IGIC at the time of delivery. These and other derived customs expenses will be the responsibility of the buyer in any case.

Important: Occasionally, international shipments may carry additional duties and taxes, which in any case will be the responsibility of the buyer.