FREE SHIPPING IN MAINLAND SPAIN AND PORTUGAL FOR ORDERS OVER 70 EUR
SECURE PAYMENTS 
PAYMENT POLICY
All items are carefully checked before shipping, so your order should arrive in perfect conditions. If this is not the case, please contact us by sending an email to info@navyconcept.com.
All orders include some detail such as a sticker and/or a thank you leaflet, all with the brand’s distinctive logo. Also, if your order is for a gift, we give you the option to write a note.
Accepted payment methods:
– Credit card, through the Stripe Payments electronic payment gateway which guarantees maximum security in all transactions. It is important to know that NAVY does not have access to users’ payment details, everything is strictly protected by Stripe Payments.
Accepted credit cards are VISA, MasterCard and American Express.
Payment by Google Pay is also enabled.
If you experience any difficulties or errors when making a payment, please try the following:
– Use an alternative credit card
– Use an alternative payment method
– Restart your browser and try again.
– Delete cookies or clear your browser cache and try again.
If the problems persist, please contact us by sending an email to info@navyconcept.com.
Shipping
Countries to which NAVY arrives and delivery time according to destination area
Spain, Portugal (mainland), France, Germany, Italy, Belgium, Holland, Luxembourg, Austria, Poland, Czech Republic, Denmark, Hungary and Switzerland.
From 3 to 7 working days: Spain, Portugal (mainland), France, Germany, Italy, Belgium, Holland and Luxembourg.
From 5 to 10 working days: Canary Islands, Balearic Islands, Ceuta, Melilla, Austria, Poland, Czech Republic, Denmark, Hungary and Switzerland.
Shipment processing
Orders are processed within a maximum of 72 working hours after purchase. This means preparing the contents of the package for delivery to the transport company. Orders take 3-10 working days to arrive, depending on the destination. Orders are sent by Correos Express, which will notify you before delivery. If delivery cannot be made for reasons beyond the control of Correos Express, the order will be returned to NAVY, where it will be available for you to request a new shipment, in which case you will have to pay the shipping costs again by the means you request.
Delivery address
Deliveries arrive at the customer’s address, but if the customer is not at home when the package arrives, they can modify the delivery and have it delivered to a Correos collection point by tracking it.
We also give you the option to put a different delivery address than the billing address and the option to write a note for the order, which is perfect for presents.
If you wish to change the delivery address once the order has been placed, it is essential that you notify us as soon as possible. Once the package has been dispatched, it will not be possible to make any change of address.
Orders will be sent to their destination via a transport or delivery company, for which we will require all the necessary information to ensure that the shipment reaches its destination, (name of the addressee, full address, post code…).
Special Cases
It is important to note that in some cases the order may be stopped at customs and such shipment will be subject to the additional payment of the import SAD and the payment of the corresponding IGIC at the time of delivery. These and other derived customs expenses will be the responsibility of the buyer in any case.
Important: Occasionally, international shipments may carry additional duties and taxes, which in any case will be the responsibility of the buyer.
Refunds
¿Puedo devolver un producto?
Si, tienes hasta 15 días naturales para devolver tu pedido, contando desde el día en que lo recibiste. Para realizar el cambio o la devolución, el producto debe estar en perfectas condiciones, en su embalaje original kon todo lo que lleva dentro) y con sus correspondientes etiquetas. Una vez se haya notificado a NAVY de la incidencia el/la cliente/a ha de tramitar la devolución en un plazo de
7 días laborables.
¿Puedo realizar un cambio de artículo?
No, si el cliente desea cambiar el artículo por otro distinto deberó realizar la compra del nuevo artículo y devolver el anterior. El reembolso del artículo devuelto se realizaró una vez NAVY reciba el pedido y compruebe que se encuentra en perfectas condiciones.
¿Qué hacer para proceder con una devolucion?
El/la cliente/a debe informar sobre la devolución a través del correo info@navyconcept.com en un plazo de 15 días naturales desde el día que recibe el pedido. Posteriormente le informaremos de la dirección a la que debe enviar el producto.
El cliente, debe devolver los productos a través de una empresa de mensajería a su elección. La devolución la debe pagar el cliente salvo si se trata de un error por parte de NAVY.
El paquete debe contener tanto el nombre y apellido del cliente como el número de pedido en cuestión.
La devolución se ha de ejecutar en un plazo móximo de 7 días desde la fecha en la que el cliente es informado de la dirección a la que debe enviar el producto en cuestión. No nos haremos responsables si la devolucion sobrepasa ese limite de días.
Una vez recibida la devolución tras verificar que todo esté en perfecto estado se procederó al reembolso del importe del producto, la cantidad devuelta apareceró nuevamente en tu cuenta en un período de 1-7 días, en función de las entidades bancarias implicadas .
En caso de que el paquete no llegue a nuestra dirección, no nos hacemos responsables de la devolución del importe.
¿Que hacer para cambiar un artículo por otro?
Tendró que realizar la compra del nuevo artículo y devolver el anterior. Una vez recibido le reembolsaremos el precio del artículo devuelto.